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How ch888 Handles Your Personal Information

This Privacy Policy sets out exactly what data ch888 collects when you open an account, make a deposit through JazzCash, Easypaisa, or Raast, and use the platform — and how we keep that information secure.

Account data protectionJazzCash, Easypaisa, Raast payment privacyCookie and session controlsYour right to access or delete dataDirect contact for data requests
ch888 How ch888 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

ch888 applies technical and procedural controls across every layer of account data — from the moment you submit a deposit through Raast to the point your withdrawal clears. Below are the four practices we hold ourselves to, and what each one means for your account.

Encrypted Connections All data sent between your device and our servers travels over SSL encryption. This covers your login session, wallet transactions via JazzCash or Easypaisa, and any documents you upload for verification.
Data Retention Limits We keep your account data only as long as your account is active or as required under applicable local law. Once an account is closed and retention obligations are met, personal records are deleted or anonymised.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand which parts of the platform you use. You can adjust cookie preferences through your browser settings at any time.
Third-Party Access Limits Payment processors handling Raast, JazzCash, and Easypaisa transactions receive only the data needed to complete your transfer — nothing beyond the transaction reference and account match required for clearing.
REACH US DIRECTLY

How to Contact Us About Your Privacy

If you want to review what data we hold on your account, correct something that looks wrong, or ask us to delete your information, reach out through any of the channels below. Our support team handles data requests alongside general account queries — no separate form or process needed. Just tell us what you need and we will act on it.

Team online

Live Chat

Open the chat icon from any page on ch888. Explain your data request and our team will confirm what we hold and what action we can take on your account.

Email Support

Send a data request to our support email address. Include your registered mobile number so we can locate your account quickly and respond without delay.

Account Settings

Some data preferences — including communication opt-outs and cookie controls — can be adjusted directly inside your account settings without contacting support at all.

Privacy Questions We Hear Most Often

These are the questions we get most from people checking their account privacy settings or asking about how their payment data is handled. If your question is not covered here, contact us through live chat or email.

We collect your name, mobile number, email address, and any ID you submit for wallet verification. Payment references from JazzCash, Easypaisa, or Raast are also logged to match your account wallet.

No. Your JazzCash or Easypaisa PIN is entered inside your own wallet app and is never transmitted to or stored on ch888 servers. We only receive a transaction confirmation reference.

Yes. Contact us via live chat or email with your registered mobile number. We will confirm what data we hold and provide it in a readable format within a reasonable timeframe.

Send a deletion request through live chat or email. We will remove or anonymise your data once your account is closed and any retention obligations under applicable local law are satisfied.

Only with payment processors and identity-verification partners, and only for the specific task at hand. We do not sell your data, and all partners are bound by data-handling agreements.

Adjust cookie permissions through your browser settings at any time. Session cookies are needed for login; analytics cookies can be disabled without affecting your account or payment functions.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.